Focus on the Customer - 2003 BLT

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Breakfast Lunch Training (BLT) module designed for training school nutrition teams to focus on the customers' wants and needs to develop strategies for achieving satisfied customers and effective programs. Contains seven lessons averaging 75 minutes each, 25-minute video, participant handouts, transparency masters, and PowerPoint® presentation. Published 2003. ET44-03.

The online courses for School Nutrition Assistants and Managers are currently under review and revision, and are not available. The newly revised courses will be available in ICN's New eLearning Portal in the fall of 2017.


Preliminary Pages
Preliminary pages for Focus on the Customer.
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Introducing Focus on the Customer
Introduction to Focus on the Customer
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Lesson 1: Course Overview
Lesson 1 of Focus on the Customer
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Lesson 1 Supporting Documents
Supporting documents to Lesson 1
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Lesson 1 PowerPoint Presentation
PowerPoint Presentation for Lesson 1
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Lesson 2: Know the Customer
Lesson 2 of Focus on the Customer
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Lesson 2 Supporting Documents
Supporting documents for Lesson 2
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Lesson 2 PowerPoint Presentation
PowerPoint Presentation for Lesson 2
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Lesson 3: Customer Service is the Key
Lesson 3 of Focus on the Customer
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Lesson 3 Supporting Documents
Supporting documents for Lesson 3
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Lesson 3 PowerPoint Presentation
PowerPoint Presentation for Lesson 3
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Lesson 4: Responsibility for Customer Service
Lesson 4 of Focus on the Customer
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Lesson 4 Supporting Documents
Supporting documents for Lesson 4
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Lesson 4 PowerPoint Presentation
PowerPoint Presentation for Lesson 4
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Lesson 5: Rate Your Customer Service
Lesson 5 of Focus on the Customer
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Lesson 5 Supporting Documents
Supporting documents for Lesson 5
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Lesson 5 PowerPoint Presentation
PowerPoint Presentation for Lesson 5
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Lesson 6: Achieve Customer Satisfaction
Lesson 6 of Focus on the Customer
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Lesson 6 Supporting Documents
Supporting documents for Lesson 6
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Lesson 6 PowerPoint Presentation
PowerPoint Presentation for Lesson 6
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Lesson 7: Plan a Customer-Focused Program
Lesson 7 of Focus on the Customer
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Lesson 7 Supporting Documents
Supporting Documents for Lesson 7
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Lesson 7 PowerPoint Presentation
PowerPoint Presentation for Lesson 7
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Video - Flash Version
View online in streaming video.
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Video - Windows Media Video Version
25-minute video to accompany this BLT module. Windows Media Video (WMV). This version can be downloaded and saved to your computer.
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Manual Cover
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